More host,
less routine.
AURA answers calls, emails and chats for your hotel, so your team has time for the guests again.
“After two minutes on the phone, we forgot we were talking to an AI”
Robert Menzel
Elldus Resort, Oberwiesenthal
Hoteliers in conversation
Same questions, different houses.
Naturpark Blausee
Blausee-Mitholz, Bernese Oberland
Hotel Langenwaldsee
Freudenstadt, Black Forest
Pfalzblick Waldspa Resort
Dahn, Palatinate Forest
Elldus Resort
Oberwiesenthal, Ore Mountains
We knowhow that feels.
Hospitality is a people’s business. Passionate hosts shouldn’t burn out as answering machines.
- Calls get lost,because nobody can pick up.
- Your team burns outas a human answering machine.
- Guests book elsewhere,because they’re stuck on hold.
- Skilled staff are missing,and no reinforcements are in sight.
- No clear head in the evening,because the hotel never sleeps.
This is AURA.
Your new AI receptionist.
She takes the routine off your team, so they can look after the guests.
Phone
Takes every call, around the clock, in your guests’ language. No busy signal, no hold queue.
The numbersspeak for themselves.
“AURA generates more than €17,000 in additional revenue per month, revenue that would have been lost without AURA.”
Armin Gross
Prinz-Luitpold-Bad, Bad Hindelang
- hotels in the DACH region
- 250+
- conversations handled
- 800,000+
- direct bookings
- 50,000+
Around the clockthere for you.
More host, less routine: the difference at a glance.
| Without AURA | With AURA | |
|---|---|---|
| Available | 8 hours | 24/7 |
| Hold queue | yes | never |
| Languages | 1 to 2 | 60+ |
| Onboarding | weeks | a few hours |
Your hotel,in one interface.
Set rooms, prices and tone of voice yourself in the dashboard. Changes take effect immediately on the phone, in chat and by email.
Three steps to a relieved front desk.
You take care of your guests. We take care of AURA.
- 01
We listen
Together we look at which enquiries weigh on your team most, and how AURA should represent your house. No tech talk, just an honest conversation about your day-to-day.
- 02
AURA learns your hotel
We connect AURA to your systems and train her with your house’s knowledge. She is ready within a few days.
- 03
Breathe out
AURA works. Your team has time for the guests on site again. You keep full control through the dashboard.
Relieve your team.Start today.
FAQ
AURA is an AI receptionist that automates your hotel's guest communication. It answers incoming calls, emails and web chat requests - around the clock, in over 60 languages. The AI understands natural language, recognises the guest's intent and responds professionally in your hotel's tone of voice. For complex requests, it hands over seamlessly to your team.
AURA integrates with the most common property management systems in the DACH region: Ibelsa, Mews, Planet (protel), Smoobu, iloca and apaleo. Further PMS such as ASA, Casablanca, Resavio and Guesty are in preparation. AURA can also be connected through your channel manager, for example vioma, DIRS21, HNS or Busy Rooms. The experience platform Giggle.tips is connected as well. Through these connections, AURA can access current room availability and give guests well-founded information. Further integrations are added continuously.
Yes, fully. All data is processed in a GDPR-compliant way on European servers. Conversation data is transmitted encrypted and stored only as long as necessary to process the request.
Setup usually takes only a few days. We configure the AI with your hotel information, FAQs and booking rules, connect it to your phone system and your PMS, and run a live test together. After your go-ahead, you can make adjustments at any time.
Yes. You can try AURA live at any time - free and without obligation. Call our demo number or test the web chat to experience how AURA would sound for your hotel. Alternatively, book a free intro call in which we present AURA tailored to your hotel.
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