FAQ

Common questions. Honest answers.

Everything you need to know about AURA and the AI receptionist for hotels.

AURA is an AI receptionist that automates your hotel's guest communication. It answers incoming calls, emails and web chat requests - around the clock, in over 25 languages. The AI understands natural language, recognises the guest's intent and responds professionally in your hotel's tone of voice. For complex requests, it hands over seamlessly to your team.

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Common questions. Honest answers.

What exactly is AURA and how does it work?

Does AURA replace my front desk team?

Which PMS systems are supported?

Is AURA GDPR-compliant?

In which languages can AURA communicate?

How quickly is AURA set up?

Does the AI sound natural on the phone?

What happens if AURA can't answer a question?

Which hotel types is AURA suitable for?

Can I try AURA for free?