Common questions. Honest answers.

AURA is an AI receptionist that automates your hotel's guest communication. It answers incoming calls, emails and web chat requests - around the clock, in over 25 languages. The AI understands natural language, recognises the guest's intent and responds professionally in your hotel's tone of voice. For complex requests, it hands over seamlessly to your team.

No. AURA is a complement, not a replacement. The AI handles routine requests such as check-in times, availability or directions - tasks your team answers hundreds of times a day. This frees up your team for what really matters: personal care and the guests on site. You stay in full control at all times.

AURA integrates with the most common property management systems in the DACH region: Ibelsa, Vioma, Mews, DIRS21, HNS, Busy Rooms, Planet (protel), Smoobu and iloca. Further connections such as Apaleo, ASA, Casablanca and Giggle.tips are in preparation. Through the PMS connection, AURA can access current room availability and give guests well-founded information. Further integrations are added continuously.

Yes, fully. All data is processed in a GDPR-compliant way on European servers. Conversation data is transmitted encrypted and stored only as long as necessary to process the request. As a Swiss company, we are additionally subject to the strict Swiss Data Protection Act (DSG).

AURA speaks over 25 languages - including German, English, French, Italian, Spanish, Dutch, Polish, Czech and many more. This is especially valuable for hotels with an international audience that cannot employ a native speaker for every language. The AI automatically switches to the guest's language.

Setup usually takes only a few days. We configure the AI with your hotel information, FAQs and booking rules, connect it to your phone system and your PMS, and run a live test together. After your go-ahead, you can make adjustments at any time.

Yes. AURA uses state-of-the-art voice technology with natural intonation, pauses and responses to follow-up questions. Many callers don't notice they are talking to an AI. You can try AURA for free at any time and see for yourself.

AURA reliably recognises when a request exceeds its competence - for example with special requests, complaints or very specific enquiries. In this case, it hands the matter over to your team seamlessly: by email notification or direct transfer to the front desk. No guest is left without an answer.

AURA is suitable for hotels of any size and type: city hotels, holiday hotels, wellness hotels, boutique hotels, hotel chains and guesthouses. Over 200 hotels in the DACH region already use AURA - from the bed-and-breakfast to the 4-star wellness resort.

Yes. You can try AURA live at any time - free and without obligation. Call our demo number or test the web chat to experience how AURA would sound for your hotel. Alternatively, book a free intro call in which we present AURA tailored to your hotel.