One AI receptionist. Three channels. Zero missed enquiries.
AURA answers calls, emails and chats - the way your best employee would. Only without breaks, sick days or overtime.
No call gets lost anymore.
When the phone rings and no one picks up, the guest books elsewhere. AURA answers every call - professional, friendly and with the knowledge of your hotel.
Available 24/7
Even at night, on weekends and on holidays. No call ends up on hold anymore.
Speaks the guest's language
More than 25 languages - AURA automatically detects which language the guest is speaking.
Answers enquiries instantly
Availability, rates, room categories, spa offers - AURA knows your property in detail.
Forwards complex requests
Complaints, special requests or VIP enquiries go straight to the right person on your team.
Takes bookings
From call to reservation - AURA can create bookings directly in your PMS.
Sounds like your property
Tone, greeting and conversation style are tailored individually to your hotel.
Example
A guest calls on Sunday evening at 10 pm and wants a room with a mountain view for next week. AURA greets them warmly, checks availability, answers their questions about breakfast and creates the reservation. On Monday morning your team finds the booking in the system - without lifting a finger.
Every enquiry answered. Instantly and personally.
47 emails on Monday morning. Your team can barely keep up. AURA answers standard enquiries overnight - personally worded, not from a template.
Replies in minutes, not hours
Guests expect fast answers. AURA responds instantly - even at 3 am.
Adapts the tone to your property
No canned phrases. AURA writes the way that fits your hotel - personal and authentic.
Recognises booking intent
When a guest asks about availability, AURA treats it as a booking opportunity - not a routine enquiry.
Handles standard enquiries on its own
Directions, parking, check-in times, cancellation terms - AURA answers everything that repeats.
Multilingual without effort
The guest writes in English, French or Italian - AURA replies in the same language.
Learns from every interaction
AURA spots recurring questions and shows you which information is missing on your website.
Example
Monday morning, 47 emails in the inbox. Overnight AURA answered 31 of them - availability enquiries, directions, questions about cancellation terms. It flagged 12 booking enquiries as urgent and replied with a personalised offer. Your team starts the day with 4 emails instead of 47.
From website visitor to guest.
Every visitor on your website is a potential booking. AURA advises in real time, answers questions and guides the guest to where they can book - with you, not the competition.
Advises visitors in real time
Questions about the spa, the location, family offers - AURA answers instantly, right on your website.
Knows your property in detail
Rooms, packages, availability, special offers - AURA knows what you offer and recommends accordingly.
Leads to direct bookings
Instead of losing the guest to Booking.com, AURA guides them straight to your booking system.
Reduces booking drop-offs
When a guest hesitates, AURA answers the last open question - at exactly the right moment.
Learns from every conversation
Which questions keep coming up? AURA shows you what your guests really want to know.
Multilingual in real time
The guest chats in English, Dutch or Italian - AURA replies fluently in the same language.
Example
A guest is comparing your hotel with the competition. They have a question about the spa area. Without chat, they leave the page. With AURA, they get the answer in seconds, see the matching images and land directly in the booking form. A comparison turns into a reservation.
AURA works with your systems. Not against them.
No system change, no new software. AURA integrates into your existing infrastructure - from the phone system to the PMS.
Ibelsa
AURA accesses availability and rates directly - bookings land automatically in your PMS.
Vioma
Seamless connection with your website and booking journey - AURA guides the guest all the way to the reservation.
DIRS21
Channel management and booking journey - AURA works seamlessly with DIRS21.
Mews
Modern cloud PMS integration - AURA syncs reservations and guest data in real time.
HNS
Hotel network integration - AURA connects directly to your HNS system.
Straiv
Digital guest journey on property - AURA covers phone, email and chat before it.
Busy Rooms
Central reservation system - AURA checks availability and creates reservations, across several properties too.
Planet (protel)
The protel PMS, now part of Planet - AURA books directly in the system, during the call.
Smoobu
Vacation rentals and apartments - AURA stays reachable even when nobody is on site.
iloca
Cloud PMS from Germany - AURA accesses availability and explains the digital check-in to guests.
Apaleosoon
Next-generation open-API PMS - AURA uses the open interface for maximum flexibility.
ASAsoon
Hotel software for the DACH region - the direct AURA connection is in preparation.
Casablancasoon
Hotel software from Austria - the direct connection is in preparation.
Giggle.tipssoon
Digital tipping for your team - the AURA connection is in preparation.
More integrations
AURA is constantly growing. New PMS and system connections are added all the time - just ask about your system.
Your phone system
Whether Sipgate, Placetel or your existing system - AURA can be set up in just a few steps.
Your system isn't listed? Get in touch - we'll find a solution.
Which channel is the biggest burden for your team?
Let's find out together where AURA can make the biggest difference.