AURA vs Alveni
Two young hotel AI providers — but which one is further ahead?
Last updated: March 31, 2026
AURA and Alveni are both young, hotel-specific AI providers. Both were founded in 2024 and offer phone, email and chat. At first glance they look very similar.
The difference is in the details: AURA has more customers, published case studies with concrete figures and the deepest PMS integration on the market. Alveni has strengths in dialect support and Swiss data hosting.
At a glance
| AURA | Alveni | |
|---|---|---|
| Founded | 2024 | 2024 |
| Focus | Hotels only (DACH) | Hotels only |
| Customers | 150+ hotels | 100+ hotels * |
| Channels | Phone, email, chat | Phone, email, chat, social media |
| PMS integration | Ibelsa, Vioma, Mews, Apaleo and more | Apaleo, 3RPMS, MEWS |
| Direct PMS booking | Yes | Partial * |
| EU hosting | Yes | Yes (Switzerland) |
| Pricing | Custom | Not public * |
Detailed feature comparison
| Feature | AURA | Alveni |
|---|---|---|
| Booking & PMS | ||
| Direct booking in the PMS during the call | ||
| Booking vs. quote classification | — | |
| Upselling with direct booking | ||
| Sell packages | — | |
| Configurable sales logic | — | |
| PMS integrations (hotel-specific) | ||
| Communication channels | ||
| Phone AI | ||
| Email AI | ||
| Web chat | ||
| Intent-based email workflows | — | |
| WhatsApp / social media | ||
| AI & automation | ||
| AI feedback learning | — | |
| Automatic quote emails with alternatives | — | |
| 25+ languages | ||
| Natural language processing (NLP) | ||
| Management & dashboard | ||
| Multi-property management | ||
| Ticketing system with email notifications | — | |
| Semantic conversation filters | — | |
| Configurable chat widget | ||
| Restaurant management (table reservations) | ||
| Check-in support (codes, guest data) | — | |
| Closure / holiday mode | ||
| Security & compliance | ||
| EU hosting (GDPR-compliant) | ||
| Data encryption | ||
Booking & PMS
Direct booking in the PMS during the call
Booking vs. quote classification
Upselling with direct booking
Sell packages
Configurable sales logic
PMS integrations (hotel-specific)
Communication channels
Phone AI
Email AI
Web chat
Intent-based email workflows
WhatsApp / social media
AI & automation
AI feedback learning
Automatic quote emails with alternatives
25+ languages
Natural language processing (NLP)
Management & dashboard
Multi-property management
Ticketing system with email notifications
Semantic conversation filters
Configurable chat widget
Restaurant management (table reservations)
Check-in support (codes, guest data)
Closure / holiday mode
Security & compliance
EU hosting (GDPR-compliant)
Data encryption
Information about third-party providers is based on publicly available information (as of March 2026). Feature sets can change at any time. "—" means the feature is not publicly confirmed.
Verdict
Why hotels choose AURA over Alveni
- More customers (150+ vs. 100+) with published results
- Consistent direct PMS booking across all supported systems
- Published case studies with concrete figures (EUR 17,000/month, 61.5% conversion)
- AI feedback learning: the AI automatically learns from every conversation
- Bootstrapped and profitable — long-term stability
See the difference from Alveni for yourself
Try AURA live or book a free intro call.
Proven results
AURA has published case studies with concrete figures: the Prinz-Luitpold-Bad generates EUR 17,000 in additional revenue per month, and the Merfelder Hof achieves a 61.5% conversion rate on automated enquiries.
Alveni has testimonials from hotels on its website. Published case studies with concrete revenue figures were not available at the time of our research. For hotels that want to make a data-driven decision, this can be a relevant factor.
PMS integration and booking depth
Alveni integrates Apaleo, 3RPMS and MEWS. AURA additionally supports Ibelsa, Vioma, DIRS21, ASA, HNS and other systems.
AURA can book directly in the PMS and automatically distinguishes whether the guest wants a booking or a quote. Alveni also states PMS booking capabilities on its website, although third-party sources sometimes provide contradictory information. Alveni additionally offers an upselling module via the HotelPartner integration.
Data protection and security
Alveni states that it holds certifications such as SOC2 and ISO 27001 and relies on Swiss data hosting. AURA relies on EU hosting and GDPR compliance.
Both providers place importance on data security. Which approach fits your hotel better depends on your individual requirements.
What Alveni does well
Alveni offers dialect support, which can be interesting for hotels in rural regions. The partnership with Unisono Hospitality for a human-AI hybrid model is an innovative approach for hotels that want a human fallback.
Swiss data hosting can be a plus for Swiss hotels. And through its partnership with "Die 101 Besten Hotels", Alveni has access to a premium segment.
Frequently asked questions
Is Alveni safer as a Swiss provider?
Both providers process data in a GDPR-compliant manner on European servers. Alveni's Swiss data hosting can be a plus for Swiss hotels. Data protection depends on the technical implementation, not on the company's location alone.
Does Alveni offer direct PMS booking?
Alveni states PMS booking capabilities via Apaleo, 3RPMS and MEWS on its website. AURA's advantage lies in its broader PMS coverage (Ibelsa, Vioma, DIRS21, ASA and more) and the automatic booking-vs-quote classification.
Does Alveni offer better dialect support?
Alveni advertises dialect support, which can be relevant for hotels in rural regions. AURA also understands regional variants of German and supports more than 25 languages. When in doubt, it is worth testing both solutions directly.
Transparency note
This comparison was created by AURA and is based on publicly available information (as of March 2026). We strive for a fair representation but cannot guarantee the completeness or timeliness of the information about other providers. Feature sets can change at any time. Providers who would like to correct or update information can reach us at info@auravoice.ai.