Integration

AURA + apaleo

AI receptionist for hotels working with apaleo - the PMS connection is in preparation.

Last updated: September 7, 2026

apaleo has made a name for itself as an API-first PMS. Its open-platform approach lets hotels assemble their tech stack freely. Properties that choose apaleo are typically tech-savvy: they do not want monolithic software, but the right tool for each area.

The direct connection between AURA and apaleo is in preparation. The plan is to read availability and rates via the apaleo Open Platform and to create reservations directly in the system.

You do not have to wait for it. AURA already takes on phone, email and chat today, answers guest questions about your property and records booking requests in a structured form and passes them to your team. What is still missing is the automatic availability check and creating the reservation in apaleo directly.

What AURA + apaleo can do together

In preparation: apaleo connection

The direct link between AURA and the apaleo Open Platform is in progress.

Reachable today

AURA answers calls, emails and chats from day one.

Booking requests captured in full

Travel dates, number of guests and contact details reach your team complete.

Guest questions answered automatically

Amenities, directions, check-in times, house rules: AURA knows your answers.

Multilingual

International guests are served in more than 25 languages.

Benefits

What apaleo hotels gain with AURA

No lost call - regardless of the state of the apaleo connection
Your team is relieved immediately, not only after the integration project
Booking requests reach your team in full instead of as a callback note
Fits into a best-of-breed stack without disturbing your existing apaleo apps
Once the apaleo connection is live it is simply added - no restart

See AURA and apaleo working together

Try AURA live or book a free intro call.

Book an intro call

How setup works

Intro call: we understand your apaleo stack and your requirements

Start: AURA takes over phone, email and chat

Configuration: hotel information, rates, room categories and conversation guidelines are set up

Connection: as soon as the apaleo integration is available it is added

Frequently asked questions about AURA + apaleo

Is the apaleo integration available yet?

Not yet. The connection is in preparation. AURA can already be used in your property for phone, email and chat.

Can AURA already create reservations in apaleo?

Not yet. AURA records the booking request with all the key details and passes it to your team, who create the reservation in apaleo. Creating it automatically comes with the connection.