AURA + Planet (protel)
AI receptionist with a direct protel connection for city hotels and hotel groups.
Last updated: August 27, 2026
protel has been one of the best-known property management systems in the DACH region for decades - from independent properties to international groups. Today protel is part of Planet, together with its integrated payment processing.
AURA builds on that foundation: the AI accesses availability and rates, answers guest enquiries by phone, email and chat, and creates reservations directly - during the conversation.
For city hotels and groups that means one thing above all: reception stays with the guests in front of them while calls are still answered. At night, during peaks, and in languages nobody on shift happens to speak.
What AURA + Planet (protel) can do together
Real-time availability
AURA checks availability and rates before giving the guest an answer.
Direct booking in the PMS
Reservations are created during the call - no re-keying afterwards.
Booking vs. quote
The AI recognises whether the guest wants to book firmly or only wants a quote.
Automatic confirmation
After the booking the confirmation email goes out to the guest automatically.
25+ languages
International guests are served in their own language - essential for city hotels.
Benefits
What Planet (protel) hotels gain with AURA
- Every call is answered - around the clock, without a night shift on the phone
- Direct booking in protel instead of a callback list the next morning
- More direct bookings instead of OTA commission
- Peaks and group enquiries handled without extra staff
- Setup without changes to your existing protel configuration
See the difference from Planet (protel) for yourself
Try AURA live or book a free intro call.
How setup works
Intro call: we get to know your property and your protel configuration
Connection: AURA is connected to your protel system
Configuration: hotel information, rates, room categories and booking rules are set up
Go-live: after a joint test AURA takes over - your team stays in control at all times
Frequently asked questions about AURA + Planet (protel)
We use protel - does the rebrand to Planet change anything about the integration?
No. The connection runs through the protel interface, regardless of whether your system is branded protel or Planet.
Can AURA handle group enquiries?
AURA records group enquiries in a structured way, clarifies the key details and hands them to your team. The AI books individual reservations firmly.
What happens if the PMS is briefly unavailable?
AURA detects connection problems, informs the guest politely and records the request. Your team receives the case as a ticket.
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