AURA + DIRS21
AI receptionist as a complement to your DIRS21 booking engine.
Last updated: March 30, 2026
DIRS21 is one of the most established channel manager and booking engine providers in the DACH region. Many hotels use DIRS21 to manage their online availability and generate direct bookings through their own website.
AURA adds the channel a booking engine cannot cover to DIRS21: the phone. While DIRS21 enables online bookings, AURA answers calls, replies to emails and chats with guests on your website.
Together, DIRS21 and AURA form a strong duo for direct bookings: DIRS21 for online distribution, AURA for personal communication - automated, 24/7.
What AURA + DIRS21 can do together
Availability sync
AURA knows your current availability from DIRS21.
More direct bookings
Phone enquiries are turned into bookings, complementing the DIRS21 booking engine.
All channels covered
DIRS21 online + AURA for phone, email and chat.
Consistent prices
Guests get the same rates on the phone as on your website.
24/7 availability
Even when the front desk is unstaffed, AURA takes booking enquiries.
Benefits
What DIRS21 hotels gain with AURA
- Close the gap between online booking and phone enquiry
- More direct bookings across all channels - online and offline
- Consistent price communication on website and phone
- No additional staff needed for answering the phone
- A seamless complement to your existing DIRS21 setup
See the difference from DIRS21 for yourself
Try AURA live or book a free intro call.
How setup works
Intro call: we understand your DIRS21 setup and your distribution strategy
Connection: AURA is connected to DIRS21
Configuration: sync availability, rates and booking rules
Go-live: AURA takes over the phone, email and chat channel
Frequently asked questions about AURA + DIRS21
Does AURA replace the DIRS21 booking engine?
No. AURA complements DIRS21. The booking engine remains responsible for online bookings. AURA takes over phone, email and chat - the channels a booking engine does not cover.
Can guests book the same rates on the phone as online?
Yes. AURA knows your DIRS21 rates and communicates consistent prices over the phone.
We mainly use DIRS21 as a channel manager. Does it still work?
Yes. The integration works regardless of whether you use DIRS21 as a channel manager, booking engine or both.
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