Integration

AURA + Straiv

AI receptionist for hotels that run their guest journey on Straiv.

Last updated: August 27, 2026

Straiv digitalises the on-property guest journey: online check-in and check-out, digital registration, digital guest directory, room access, payment and automated upselling - all through a web app the guest opens on their own phone, without a download. More than 3,400 hotels in 30 countries work with it.

AURA and Straiv are partners, and the two solutions cover two different halves of the same guest experience. Straiv is strong once the guest has booked and arrived. AURA works before that: on the phone, in the inbox and in the chat on your website, around the clock.

For your hotel that means enquiries no longer go unanswered because nobody can pick up - and everything that follows continues digitally in Straiv. Your team is relieved on both sides, without the guest ever feeling fobbed off by a machine.

What AURA + Straiv can do together

Always reachable

AURA answers every call - in the evening, at the weekend and while reception is busy.

One continuous guest journey

AURA handles the enquiry before the booking, Straiv the digital stay afterwards.

Digital services on the phone

AURA points guests to your Straiv services - from online check-in to the spa upsell.

Multilingual on both sides

AURA speaks 25+ languages, Straiv delivers the matching digital guest directory.

No system change

Both solutions run alongside your PMS - nothing about your Straiv setup changes.

Benefits

What Straiv hotels gain with AURA

No lost call before the guest even arrives in Straiv
Your team is relieved twice over: on the phone by AURA, on property by Straiv
More direct bookings instead of OTA commission - AURA books straight into the PMS
Guests experience your hotel digitally on every channel and still personally
Two partners who know each other - onboarding without friction between vendors

See the difference from Straiv for yourself

Try AURA live or book a free intro call.

Book an intro call

How setup works

Intro call: we look at how you use Straiv today and where enquiries are lost

Connection: AURA is connected to your PMS - your Straiv setup stays untouched

Configuration: we set up your hotel information, rates and your digital Straiv services

Go-live: after a joint test AURA takes over phone, email and chat

Frequently asked questions about AURA + Straiv

Does AURA replace my Straiv solution?

No. Straiv digitalises the stay on property - check-in, guest directory, upselling. AURA takes over the channels before that: phone, email and chat. The two complement each other.

Do I have to change anything in my Straiv setup?

No. AURA is connected to your PMS and runs alongside. Your Straiv configuration stays exactly as it is.

Can AURA point guests to our digital services?

Yes. On the phone or by email, AURA can tell guests that check-in, the guest directory and extras are available digitally, and send the matching link along.

See for yourself

Try AURA live or book a free intro call.

Book an intro call